Terms and Conditions

Your Terms and Conditions section is like a contract between you and your customers. You make information and services available to your customers, and your customers must follow your rules.

Common items in a terms and conditions agreement : 

DCOM agrees to provide you with each service for the service period listed in Your Services & Summary Charges table. The service period begins when all services are installed by DCOM, unless an earlier date is stated in our record. If you are renewing a service and the service is already installed when you sign this agreement, the service period begins from signing.

The monthly charge listed in the Services Charges table at the end of the contract will not change during the service period. After the service period ends, DCOM will continue to provide the service from month to month for the monthly charges listed in Services Charges table until: either you or DCOM cancels or changes a service,

DCOM changes the charges by giving you notice at least one month in advance, or

you sign a new agreement with DCOM.

This agreement remains in effect for as long as DCOM continues to provide any of the services to you. DCOM may cancel a service at any time by giving advance notice to you if TELUS is turning down the service for all of its customers.

If you are a small business under Broadcasting and Telecom Regulatory Policy CRTC 2014-576:

you may cancel some or all of the services or this agreement by giving notice to DCOM,

cancellation of a service will be effective when DCOM receives the notice or, if the service requires disconnection and porting to another service provider, on disconnection and

service cancellation charges may apply.

1.2 Readiness Requirements

For DCOM to successfully install the services, we require you to prepare each service location or take other steps.

Authorizations

In order for DCOM to provide the service and make arrangements with your previous service provider or other service providers, you may be required to provide us with signed authorizations or consents.

Access to Service Location

Where a service location is at your site, you must give DCOM safe and reasonable access to the service location so that we can install and maintain the service and any equipment, software, and communications connections that we use to provide the service to you.

You are responsible for:

meeting requirements of the landlord, building owner or manager, or any other person at the service location, necessary for DCOM to install and maintain the service,

obtaining any rights or consents and paying any fees required by any of these persons relating to the installation or maintenance of the service, and

arranging for conduit installation, power installation, design submissions, and installation approvals

Equipment and Network

You are responsible for providing, installing, and maintaining compatible equipment, cabling and connections that connects to the service connection or that you use with the service.